Return & Exchange Policy

1. Return window

You can request a return or exchange within 15 days from the date your parcel is delivered.

2. Conditions for a return

• The product must be unused and in its original form
• It must be returned in its original packaging with all accessories, manuals and free gifts
• The packing slip is compulsory. Returns without the packing slip will not be accepted.

3. Damaged, faulty or wrong item

Please record a clear, uncut parcel opening video when you open your package. If an item arrives damaged, faulty, incomplete or different from what you ordered, contact us within 15 days and share the video with us on WhatsApp. This video is required for any damage or missing-item claim.

4. Items not eligible for return

• Products that have been used, washed or tested on the body
• Products damaged by misuse, drops, water or wrong charging
• Products without original packaging, accessories or the packing slip
• Return requests made after 15 days from delivery
• Hygiene items such as used TENS/EMS electrode pads

5. How to return a product

1. Message us on WhatsApp at 0344 1324982 with your order number and the reason for return
2. Our team will confirm your request and share the return address
3. Pack the product securely in its original box with the packing slip and send it to us
4. We inspect the product when it arrives and update you on WhatsApp

6. Refunds and exchanges

Once your return passes inspection, you can choose an exchange for the same or a different product, or a refund. Refunds are sent by bank transfer, JazzCash or Easypaisa.

7. Return delivery charges

For change-of-mind returns, the customer pays the return delivery charges. If we sent you a damaged, faulty or wrong product (confirmed by your parcel opening video), we cover the delivery charges for the replacement.