Privacy Policy

1. Who we are

This Privacy Policy explains how Markito.pk ("we", "us", "our") collects, uses and protects your personal information when you visit markitopk.com, place an order, visit our outlet at LG-27, Techno City 2, Rawalpindi, or contact us on WhatsApp or phone.

2. Information we collect

Information you give us

• Name, phone number, email address and delivery address
• Order details, such as products, quantity and order notes
• Messages you send us through WhatsApp, phone, email or our contact form
• Photos or videos you share for an exchange claim, such as a parcel opening video

Information collected automatically

• Device and browser type, IP address and approximate location
• Pages you view, products you look at and how you reached our website
• Cookies and similar technologies (see section 6)

3. How we use your information

• To process, confirm and deliver your order, including Cash on Delivery orders
• To call or message you on WhatsApp to confirm your order or address
• To share tracking updates and handle exchanges and support requests
• To prevent fake orders, fraud and misuse of our store
• To improve our website, products and service
• To send offers and updates, only if you have agreed to receive them. You can opt out at any time.

4. Who we share it with

We share your information only with trusted partners who help us run our store, and only as much as they need:

• Courier companies, who receive your name, phone number and address to deliver your parcel
• Shopify, our e-commerce platform, which hosts our store and order data
• Payment providers, who process online payments securely. We do not see or store your full card details.
• Analytics and advertising tools, such as Meta (Facebook/Instagram) and Google, which help us understand our website traffic and show relevant ads
• Authorities, if required by law or to protect our customers and business from fraud

We never sell or rent your personal information to anyone.

5. Payments

For Cash on Delivery, you pay the courier when your parcel arrives. For online payments, your payment is handled by a secure third-party payment provider, and we never store your card number on our systems.

6. Cookies

Cookies are small files saved in your browser. We use them to keep items in your cart, remember your preferences, understand how visitors use our website and measure our advertising. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart, may not work properly without them.

7. How long we keep your information

We keep order and customer information for as long as we need it to deliver your order, handle exchanges, keep business and tax records and prevent fraud. After that, we delete it or keep it in a form that no longer identifies you.

8. How we protect your information

Our website runs on Shopify with a secure (HTTPS) connection. Access to customer details is limited to team members who need it to process orders and support you. No method of storing or sending data online is 100% secure, but we take reasonable steps to protect your information.

9. Your choices and rights

• Ask us what personal information we hold about you
• Ask us to correct wrong or outdated details
• Ask us to delete your information, unless we need to keep it for an active order, exchange or legal reason
• Stop receiving promotional messages at any time by replying STOP or messaging us on WhatsApp

To make a request, contact us using the details below.

10. Children

Our store is meant for adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared their information with us, please contact us and we will remove it.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new "Last updated" date.